Terms of service
TERMS & CONDITIONS
1. GENERAL
By placing an order with [Brand Name], you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms apply to all purchases made via direct message, website, WhatsApp, social media platforms, or any other sales channel operated by the brand.
We reserve the right to amend these Terms & Conditions at any time without prior notice. The version in effect at the time of purchase shall apply.
2. ELIGIBILITY
Customers must be legally eligible to purchase the products offered by the brand. By placing an order, you confirm that you meet all legal requirements applicable to your jurisdiction.
3. PRICING
• All prices are listed in South African Rand (ZAR) unless stated otherwise.
• Prices are subject to change without notice due to market conditions, availability, courier costs, or other operational factors.
• Promotional pricing is limited-time and cannot be applied retroactively.
• Weather, demand surges, or supply shortages may affect pricing.
4. ORDERS
• All orders are subject to availability and confirmation.
• An order is only considered confirmed once payment has been received in full.
• We reserve the right to refuse or cancel any order at our discretion.
5. PAYMENTS
• Payment must be made in full before dispatch or collection.
• Accepted payment methods will be communicated at the time of order.
• Proof of payment must be provided where required.
• Orders will not be processed until payment has cleared.
6. DELIVERY & COLLECTION
• Delivery times are estimates and not guaranteed.
• Courier delays, weather conditions, or third-party issues are beyond our control.
• Once an order has been handed over to the courier, the risk passes to the customer.
• Collection must be arranged within the agreed timeframe.
7. NO REFUNDS OR RETURNS
All sales are final.
• No refunds, returns, or exchanges will be accepted once an order has been confirmed and processed.
• We are not responsible for customer error, incorrect orders, or change of mind.
• Faults or damages must be reported within 24 hours of receipt with clear evidence.
8. PRODUCT USE & LIABILITY
• Products are used at the customer’s own risk.
• We are not liable for misuse, improper handling, or failure to follow instructions.
• The brand shall not be held responsible for any indirect, incidental, or consequential damages.
9. INTELLECTUAL PROPERTY
All content, branding, logos, images, and materials remain the intellectual property of [Brand Name] and may not be copied, reproduced, or used without written permission.
10. PRIVACY
Customer information is handled in accordance with applicable privacy laws. We do not sell or share personal information with third parties except where required to fulfill an order or by law.
11. COMMUNICATION
By engaging with the brand, you consent to receive communication related to your order, promotions, or updates via the contact details you provided.
12. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.
